Shipping policy

maisumponto strives to deliver your favorite trendy items efficiently and safely to all corners of the world. Here are the main shipping policy details of ours: 

Global Delivery: We offer shipping services to numerous countries and regions worldwide. After entering the address on the checkout page, the system will automatically calculate the shipping cost for you and display the estimated delivery time range. International shipping times are usually longer, and the exact duration depends on the customs clearance speed at the destination. 

Order processing: After receiving the payment, we usually complete the order processing (picking, quality inspection, packaging) within 3 to 5 working days. During peak or promotional periods, the processing time may be slightly extended. 

Logistics tracking: After the order is dispatched, we will send you an email containing the logistics tracking number. You can use this number to check the status of the package at any time. 

Delivery time: The delivery time for international orders varies significantly. Generally, it is estimated to be around 15 to 30 working days, excluding the time for customs processing. The actual arrival time is affected by the efficiency of the logistics provider, the customs at the destination, and seasonal factors. 

Transportation fee: All goods are free of shipping charges, but taxes are not waived. 

Customs clearance assistance: For international packages, customs clearance is a necessary step. If the customs requires additional information for clearance, please cooperate promptly as per the instructions of the logistics provider (taxes are your responsibility). 

Accurate Address: Please ensure that the delivery address you enter (including country, city, postal code, and detailed street) is 100% accurate. This is crucial for the successful delivery of the package. Any additional shipping fees or risks of package loss/return resulting from incorrect addresses will be at your own expense. 

Force Majeure: Extreme weather conditions, legal holidays or global events, etc., may cause delays in logistics. We apologize for any inconvenience caused. 

For more specific regional shipping rates and delivery times, you can check on the checkout page or contact the customer service for inquiries. If you have any specific questions about customs duties and taxes, please inform the customer service of your destination.